JayCare provides software that helps healthcare organizations turn clinical information into clear, patient-friendly visit summaries and support communication between healthcare teams and their patients. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use JayCare's services.
Last updated: September 3, 2026
Depending on how you interact with JayCare, we may collect the following information:
Account and organization information: Your name, work email address, organization, role, login credentials, and account settings.
Patient and healthcare information:Information provided by healthcare organizations, authorized users, patients, or connected healthcare systems. This may include Protected Health Information ("PHI"), such as visit details, diagnoses, medications, instructions, and other information needed to provide JayCare's services.
Service content: Visit summaries, messages, questions, feedback, and other content created, submitted, or received through JayCare.
Website and technical information: IP address, browser type, device information, pages viewed, referring pages, login activity, timestamps, error reports, and security logs.
Communications: Information you provide when you request a demo, join a pilot program, ask for support, submit a privacy request, or otherwise contact us.
We may use information to:
When JayCare creates, receives, maintains, or transmits PHI on behalf of a healthcare organization, JayCare may act as that organization's business associate under the Health Insurance Portability and Accountability Act ("HIPAA"). In those circumstances, our handling of PHI is also governed by our agreement and Business Associate Agreement with that healthcare organization.
We use and disclose PHI only as permitted by those agreements, as needed to provide the services, or as required by law. The healthcare organization responsible for a patient's medical record generally handles patient requests to access, correct, or otherwise exercise rights concerning that record. JayCare assists the organization as required by applicable law and our agreements.
This Privacy Policy is not a healthcare provider's HIPAA Notice of Privacy Practices. Patients should review their healthcare provider's notice for information about the provider's privacy practices and patient rights.
Some JayCare features use artificial intelligence to help create patient-friendly summaries and related content. Information may be processed by AI service providers when necessary to provide these features.
JayCare does not use AI-generated content as a replacement for professional medical judgment. Healthcare organizations and their authorized professionals are responsible for reviewing AI-generated content before relying on it or sharing it with a patient.
We may disclose information in the following circumstances:
Healthcare organizations: We may disclose information to the healthcare organization responsible for providing care or making JayCare available to a patient.
Service providers: We may disclose information to vendors that help us provide infrastructure, hosting, data storage, artificial intelligence, messaging, security, analytics, and support services. These providers may access information only as needed to perform services for us and are subject to applicable contractual obligations.
Legal and safety purposes: We may disclose information when we believe disclosure is required by law or reasonably necessary to respond to lawful requests, enforce our agreements, protect rights or safety, investigate fraud or misuse, or maintain the security of our services.
Business transactions: If JayCare is involved in a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, information may be disclosed as part of that transaction, subject to applicable law and contractual restrictions.
With authorization: We may disclose information when you, a healthcare organization, or another authorized party directs us to do so.
When a service provider creates, receives, maintains, or transmits PHI on our behalf, we require appropriate contractual protections, including a Business Associate Agreement when required.
JayCare does not sell PHI or personal information.
JayCare may use cookies and similar technologies that are necessary for authentication, security, preferences, and service operation. We may also use limited analytics to understand website performance and improve our services. You can manage certain cookies through your browser settings, although disabling necessary cookies may prevent some features from working properly.
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No system or method of transmission is completely secure, so we cannot guarantee absolute security. If you believe information has been accessed or disclosed without authorization, please contact us promptly using the information below.
We retain information for as long as reasonably necessary to provide JayCare, fulfill our contractual obligations, comply with applicable law, resolve disputes, enforce our agreements, and maintain security. Retention of patient information may also be controlled by the healthcare organization responsible for the patient's medical record and the terms of our agreement with that organization. When information is no longer needed, we take reasonable steps to delete, de-identify, or securely dispose of it, subject to legal and contractual requirements.
Depending on where you live and how you use JayCare, you may have rights concerning your personal information, such as requesting access, correction, or deletion. These rights may be limited by applicable law and by JayCare's obligations to healthcare organizations.
If you are a patient seeking access to, correction of, or another action involving your medical record, please contact your healthcare provider directly. For other privacy requests, contact JayCare using the information below. We may need to verify your identity before completing a request.
You may opt out of non-essential promotional emails by using the unsubscribe instructions included in those messages. You may still receive service-related communications when necessary to operate JayCare or manage your account.
JayCare's public website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the public website. Healthcare information concerning a minor may be processed through JayCare when submitted or authorized by a healthcare organization and handled in accordance with applicable law and our agreements.
JayCare may integrate with third-party services or link to websites that we do not control. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information directly to a third party.
We may update this Privacy Policy as JayCare develops or as legal, regulatory, or operational requirements change. When we make changes, we will update the "Last updated" date above. If a change is material, we may provide additional notice as required by law or our agreements.
If you have questions about this Privacy Policy, your personal information, or JayCare's privacy practices, please email jam@jaycare.ai.
Please do not send medical records, patient information, or other PHI through ordinary email or the public contact page.